Legal Notice

Last Updated: 1st April 2026

Welcome to Shield Wire Solutions. This Legal Notice governs your use of our website and the purchase of our networking products. Please read these terms carefully. By accessing our website or placing an order, you agree to be bound by the terms set out below.

1. Business Information (As required by the Electronic Commerce Act 2006 & Consumer Protection Act 1999)

To ensure transparency and compliance with Malaysian law, our business details are as follows:

  • Business Name: Shield Wire Solutions
  • Business Address: 13-2 Jalan Puteri 3A/3, Bandar Puteri Bangi, 43000 Kajang, Selangor Darul Ehsan, Malaysia.
  • Email Address: [email protected]
  • Phone Number: +6011.6331 3588
  • Customer Support Hours: 9.00am to 6.00pm, Mondays to Fridays (public holidays excluded)

2. Intellectual Property Rights

All content published on this website, including text, graphics, logos, product images, and software, is the property of Shield Wire Solutions (and/or its affiliates) or its content suppliers and is protected by the Copyright Act 1987 and the Trade Marks Act 2019. You may not reproduce, distribute, or transmit any content without our prior written consent.

3. Product Information & Pricing

We strive to ensure that product descriptions, specifications (compatibility with UNIFI/UNIFIBIZ networks), and images are accurate. However, we do not warrant that the descriptions are error-free.

  • Pricing: All prices listed are in Malaysian Ringgit (MYR) and are subject to Sales and Service Tax (SST) where applicable.
  • Changes: We reserve the right to modify prices or discontinue products without prior notice.
  • Misprints: In the event of a pricing error on the website, we reserve the right to cancel the order and refund the payment made.

4. User Obligations

By using our site, you agree not to:

  • Use our products or website for any unlawful purpose.
  • Attempt to gain unauthorized access to our servers or network.
  • Resell our products without express written permission.

5. Limitation of Liability (Subject to the Unfair Contract Terms Act 1977)

To the fullest extent permitted by law, Shield Wire Solutions shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products, including network downtime, loss of data, or compatibility issues with third-party Internet Service Providers (ISPs) such as TM UNIFI, provided that the product was used in accordance with standard specifications.

Note: Nothing in this clause excludes liability for death or personal injury caused by negligence, or for fraud.

6. Privacy Policy & Personal Data Protection (PDPA 2010)

We respect your privacy. Shield Wire Solutions complies with the Personal Data Protection Act 2010 (PDPA).

Collection of Personal Data

When you place an order, we collect the following personal data:

  • Name, IC/Passport number (for delivery verification).
  • Delivery address, email, and phone number.
  • Technical data (IP address, browser type) for analytics.

Purpose of Collection

Your data is used exclusively for:

  • Processing orders and verifying payments.
  • Delivering goods via courier services.
  • Communicating order status and technical support (e.g., router configuration).

Disclosure to Third Parties

We do not sell your data. We may share your data with:

  • Courier services (e.g., UPS, PosLaju, DHL, etc) for delivery purposes.
  • Payment gateways for transaction processing.

Data Security

We implement reasonable security safeguards (SSL encryption, firewalls) to protect your personal data from loss, misuse, or unauthorized access.

7. Payment Methods

We accept the following payment methods:

  • Credit/Debit Card (Visa/Mastercard).
  • Online banking transfer.
  • E-wallets (Touch 'n Go, GrabPay, etc.).

8. Shipping, Delivery & Risk of Loss

  • Processing Time: Orders are dispatched within 2 to 3 business days after payment confirmation.
  • Carrier: We use registered courier services (e.g., UPS, PosLaju). Tracking information will be provided via email.
  • Risk of Loss: The risk of loss and title for products pass to you upon delivery to the carrier. However, we take special care to pack fragile networking hardware securely.

9. Refund & Return Policy

  • Warranty: All routers come with a [Insert Number, e.g., 1-year] manufacturer warranty covering hardware defects. This does not cover damage due to lightning strikes, power surges, or improper use.
  • Return Period: You may request a return within 7 days of receipt for unopened items in original packaging. Buyer bears return shipping costs unless the item is faulty.
  • Refunds: Refunds will be processed to the original payment method within 14 days of receiving the returned goods.

10. Governing Law & Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia. Any disputes arising out of these terms shall be resolved exclusively by the courts of Kuala Lumpur, Malaysia.

11. Modifications To The Notice

Shield Wire Solutions reserves the right to update this Legal Notice at any time without prior notice. The latest version will always be posted on this page with the "Last Updated" date. Continued use of the website constitutes acceptance of the modified terms.

12. Contact Us

For legal inquiries, breach reports, or DPO requests:

  • Email: [email protected]
  • Phone: +6011.6331 3588
  • Address: 13-2 Jalan Puteri 3A/3, Bandar Puteri Bangi, 43000 Kajang, Selangor Darul Ehsan, Malaysia. 
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